PRIVACY POLICY

Privacy Policy

This Privacy Policy explains how Chapel House Holidays Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a booking for Chapel Bank House. We are committed to safeguarding your privacy and complying with all applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Chapel House Holidays Ltd is a UK‑based holiday‑let operator providing accommodation at Chapel Bank House, Coniston, Cumbria. For any questions about this policy, please contact us.

2. Information We Collect

We may collect the following types of personal information:

• Booking information: name, address, email, phone number, guest details.
• Payment information: processed securely by our booking partners; we do not store card details.
• Website usage data: IP address, browser type, pages visited, cookies.
• Communication records: emails or messages you send to us.

3. How We Use Your Information

Your information is used for:

• Managing and confirming your booking.
• Providing customer support before, during, and after your stay.
• Improving our website and services.
• Meeting legal or regulatory obligations.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract: to manage your booking and provide accommodation.
• Legitimate interests: to improve our services and ensure site security.
• Legal obligation: where required by UK law.
• Consent: for optional activities such as marketing emails (if applicable).

5. Sharing Your Information

We may share your information with:

• Our booking partners for reservation management.
• Service providers such as website hosting, analytics, or email delivery platforms.
• Legal or regulatory authorities when required.

We do not sell or rent your personal data to third parties.

6. Cookies & Website Tracking

Our website may use cookies to improve functionality and analyse usage. You can control or disable cookies through your browser settings.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Personal data is stored securely within the UK or in trusted services compliant with UK GDPR.

8. How Long We Keep Your Data

We retain personal information only as long as necessary to fulfil bookings, meet legal obligations, or resolve disputes. Website analytics data may be stored for a shorter period.

9. Your Rights

You have the following rights under UK GDPR:

• Access your personal data.
• Request correction or deletion.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent (where applicable).

To exercise any of these rights, please contact us.

10. Third‑Party Links

Our website may contain links to external sites (e.g. booking partners). We are not responsible for their privacy practices. Please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

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